Mercy's NICU Family Room: 314-251-4603
Mercy's 3rd Floor Family Room: 314.251.5353
Mercy Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
10/15: Mercy NICU's water machine has stopped working. We are ordering a new one to replace it and will have it installed soon. If guests need hot water for tea or hot chocolate, they can use the red-handled spigot on the coffee machine. If you notice anything else not working correctly, please call the on-call phone number!
Maintenance Updates
No More Bleach Tabs!
We are now supplying Tide Plus Bleach detergent to both Rooms! Free and Clear pods are still going to be available for families if they prefer, but this Tide is going to be available to them as well if they would like to use it. The Tide Plus Bleach is color safe and won’t bleach clothes, and because this detergent does have bleach, we no longer need to run bleach tablets between laundry cycles (regardless of if the families use the Tide or Free and Clear)! Please let us know if you have any questions!
Open Shift List
Please see the PDF linked below for a current list of available regular shifts.
3rd Floor Updates
We are asking volunteers to call Justin, Nurse Manager at 314-251-9718 if any Mercy staff person comes in and helps themselves to snacks or any items in the Family Room and just let him know. We do not want any of our volunteers to get into arguments with these staff members, so please do not feel like you must stop them.
* If they let you know it is for a patient family, please just ask the patient's name and let them take or do what they need.
Did something stop working?
If something stops working and needs to be placed "OUT OF ORDER" during your shift, please call the on-call phone number (314-930-5292) or email familyroom@rmhstl.org
IMMEDIATELY! Your communication is the only way we will know that something is broken and needs to be repaired or replaced.
Exceed Link
Mercy does not allow us to bookmark sites on the volunteer computer. Please use the link for Exceed below if needed!
Exceed: rmhc.arreva.com
Importance of Signing In + Out
Mercy Volunteer & Guest Services automatically inactivate volunteers who have not logged their hours in over 30 days (you will get a pop-up saying your PIN is invalid). They do not keep track of our FR schedules so they do not know you are volunteering if you do not log your hours - this is why it's very important you log in when you arrive for your shift. After 90 days of not logging hours, you will be terminated as a volunteer and will have to go through their onboarding process again, which takes about two weeks.
Logging Volunteer Hours
Please click below to read how to sign in and out for your shift if you need a refresher:
Once you are familiar with the information above, you can find the QR code to sign in and out of your shift at the RMFR Volunteer desk, or you can click here to open the QR code as well.